Welcome to read the terms of service ("Terms of Service") of the railway ticketing mobile app of Laos-China Railway Co., Ltd. (including iOS, Android and any other existing or future mobile clients) and other functions and services provided by us (collectively referred to as "this website" or "Laos-China Railway Mobile App ticketing network"), The contents and conditions set forth are applicable to users ("you" or "users") using the services provided by this website.
1. Confirmation of Terms of Service
Please carefully read and confirm that you have fully understood the terms of service before using any services provided by this website. By checking the "Read and agree to abide by" under the confirmation page of the terms of service, you are deemed to have read, understood and fully agreed to the contents of the terms of service, And voluntarily abide by the "Interim Measures for the Management of Railway Ticket Sales on Mobile APP of Laos-China Railway Co., Ltd." and relevant announcements in all relevant businesses of Internet ticket sales. Unless otherwise expressly stated by the website, any change in the scope or function of the website is subject to the terms of service. Please read the following contents carefully. If you do not agree with any of the following contents, please immediately stop accessing/using the relevant services provided by this website or any other mobile application or software. In case of any inconsistency between the service terms and other agreements or terms, the other agreements or terms shall prevail. Unless otherwise expressly stated, any services provided by the Laos-China Railway Mobile APP Railway Ticketing Network are subject to the terms of service.
2. Modifications of Terms of Service
We may update these Terms of Service from time to time and publicize the updated Terms of Service on the Website which will come into effect immediately thereafter. By continuing to use the services, you agree to accept the revised Terms of Service. If you don't accept or agree with the revised content, please stop using the services of the Website immediately.
3. User Registration
In consideration of the importance of user services of the Website, users must register on the Website with their real names. Namely, you agree to provide true, complete and accurate personal information (including name, gender, country/region, ID document type, ID document number, date of birth as well as the unique mobile phone number corresponding to the user's identity information unimpeded for communication, and e-mail address) for registration, and to update in case of any changes. If the registration information provided by you is untrue, inaccurate, incomplete or illegal, you shall take the consequences and responsibilities, and we reserve the right to terminate your use of the services provided by the Website.
The Website has the right to verify the information provided by users. The verification result applies to all relevant businesses such as registration and ticketing on the Website, and users can receive pushed service information via SMS with their consent. If the provided information is inaccurate or fails to pass the verification of the Website or the station, the Website has reasonable ground to believe that the information is untrue, incomplete or inaccurate, and the Website has the right to suspend or terminate the user's identity and information registration and refuse the use of the services.
The Website does not support the registration of the ticketing agency. Once such registration is found, the Website has the right to stop the ticketing service of the agency.
Please refer to the Privacy Policy of the Website for details about the collecting and processing rules of personal information when users register.
4. User Information and Confidentiality
When registering, please fill in your user name and password and submit relevant information according to the prompts on the page. You have the obligation to properly keep your account and password on this website, and use your account and password correctly and safely. If you cause damage to yourself due to your failure to fulfill this obligation, such as loss of account password or theft of account, you shall bear the direct and indirect losses arising therefrom. If your account or password is leaked due to your own fault or the user system is infected with a virus or Trojan horse, you should bear the losses caused by it. You are responsible for all activities through your account, regardless of whether it is operated by you. Please do not provide your user name, password and personal information filled in during registration to third-party websites or others for use, otherwise you will bear the risks and consequences. In view of the particularity of network services, this website has no obligation to check whether you use this group of user names and passwords, only to check whether the user names and passwords are consistent with those stored in the database. Anyone can log in and use various services provided by this website with this group of user names and passwords as long as the user names and passwords entered are consistent with those stored in the database, So even if you think that your account login behavior is not your own, this website will not bear any responsibility arising therefrom.
The user's account on the Website is our property. After completing the account registration, you have the right only to use the account according to these Terms of Service and relevant rules. Moreover, the right to use only belongs to the original registrant. Without the consent of the Website, account sales, donation, exchange, inheritance or any other form of transaction by the user is not allowed. If you find your account or password is illegally or abnormally used by other people, you shall immediately contact us in the way posted on the Website.
5. Protection of User Privacy
The Laos-China Railway Mobile App Ticketing Network attaches great importance to the protection of user's personal information (that is, information that can identify the user's identity independently or in combination with other information). When you use the services provided by the Laos-China Railway Mobile App Ticketing Network, you agree that the Laos-China Railway Mobile App Ticketing Network collects, stores, uses, discloses and protects your personal information in accordance with the Privacy Policy published on the Laos-China Railway Mobile App Ticketing Platform. In order to protect your privacy, we will collect, store, use, disclose and protect your personal information in accordance with the requirements of the Privacy Policy of the Laos-China Railway Mobile App Ticketing Network. The Laos-China Railway Mobile App Ticketing Network hopes to clearly introduce to you the way your personal information is handled by the Laos-China Railway Mobile App Ticketing Network through the Privacy Policy. Therefore, the Laos-China Railway Mobile App Ticketing Network recommends that you read the Privacy Policy completely to help you better understand your personal information protection rules.
6. User Conduct Norms
These Terms of Service are formulated in accordance with the relevant laws and regulations of the Lao People's Democratic Republic and our relevant regulations and rules on passenger transport. You agree to strictly fulfill the following obligations:
(1) Never use the Website for money laundering, theft of trade secrets, theft of personal information and other illegal or criminal activities;
(2) Never visit or log in to the Website by any robot software, spider software, crawler software, screen flooding software, or other means not approved by the Website; never cause or be likely to cause an unreasonable or disproportionately heavy load on the Website by any means;
(3) Never interfere with the normal operation of the Website or hack the Website and the national computer information system;
(4) Never attack the accounts or terminal devices of other users of the Website by sending viruses or otherwise;
(5) Never pretend to be the staff of the Website to deceive other users;
(6) Never use the account registered on the Website to conduct profit-making business activities or help other people obtain illegitimate benefits;
(7) Never publish any content that infringes other people's privacy, personal information, and intellectual property such as copyright and trademark right or other legal rights;
(8) Never attempt to obtain other users' personal information in any illegal way, never use other users' information for any profit or non-profit purpose, and never disclose other users' or right owners' personal information. Otherwise, we have the right to take measures to stop your behavior above. If the circumstances are serious, we will refer the case to the public security organ;
(9) Never instigate other people to conduct activities prohibited in "6. User Conduct Norms" under these Terms of Service.
When publishing any content on the Website, you agree and promise not to publish any content that contains the following remarks:
(1) opposing basic principles set out in the Constitution, inciting, resisting and undermining the implementation of the Constitution, laws and administrative regulations;
(2) endangering national security, disclosing state secrets, inciting subversion of the state power, overthrowing the socialist system, inciting the secession from the state and undermining national unity;
(3) harming the credibility of state organs, national honors and interests, social public interests and national security;
(4) distorting, vilifying, desecrating or denying heroic martyrs and their deeds and spirits;
(5) advocating terrorism and extremism, inciting ethnic hatred and discrimination, or impairing ethnic unity;
(6) involving racial, gender, religious, or regional discrimination;
(7) fabricating or distorting facts, spreading rumors or disturbing the social order;
(8) undermining national religious policies, advocating feudalistic superstitions, obscenity, pornography, gambling, violence, murder and terror, and instigating crimes;
(9) harassing, slandering, abusive, threatening, harmful, vulgar, obscene, or uncivilized remarks, insulting other people openly or fabricating facts to slander other people, harming other people's reputation, privacy, intellectual property or other legitimate rights and interests, or making other malicious attacks;
(10) damaging the internet ecology such as remarks prohibited by laws and administrative regulations, or harming the social morality;
(11) including abusive language, pornographic vulgarity, advertising information and other prohibited information listed in laws, regulations and these Terms of Service.
7. Users' Default Responsibility
The Website has the right to determine whether a user's behavior constitutes a breach of these Terms of Service. If a user violates relevant laws and regulations or these Terms of Service when using the Website, the user will be deemed in default.
The Website may judge whether the user is in default according to his/her system records on the Website. A user is obligated to provide sufficient evidence and reasonable explanation for the system record that he/she considers abnormal, otherwise the user will be deemed in default.
If a user violates relevant laws, regulations or these Terms of Service and causes losses to the Website or any other third party, the user agrees to bear all legal responsibilities (including but not limited to civil responsibility, administrative responsibility, criminal responsibility) resulting therefrom.
8. Exemption of and Limits on Responsibility
(1) The Website does not take any responsibilities in the cases including but not limited to:
① The Website fails to provide prompt, accurate and complete services due to force majeure, system failure, communication failure, network congestion, power supply failure, malicious attack, etc.
② Under the circumstances described in the second paragraph of "3. User registration" herein, a registered user is suspended for using the services, and as a result, the purchased ticket cannot be changed or refunded.
(2) Because the Website retrieves the train tickets, goods or services you want in a non-manual mode, it is difficult to ensure complete accuracy of the information and defects such as late updating of information and inaccurate aggregation and extraction of product or service information may occur, and the Website is not responsible for this.
(3) If a user impairs the rights and interests of the Website or any third party by exploiting vulnerabilities caused by system errors, failures, or other reasons, the Website will terminate the user's qualification and reserve the right to make it legally accountable.
(4) If the Website finds any behavior that affects the security of user information, it has the right to protect the user information. The user must be re-authenticated before continuing the use when necessary.
(5) After fulfilling the legal obligations such as management and supervision over the train ticket information and the goods or services provided by third parties available at the Website, the Website, as an e-commerce platform operator, will not take any responsibilities for the disputes on railway transport contracts or other commercial travel products and services arising between you and railway transport carriers, or third-party merchants who run business at the Website, or other entities.
9. No Warranties
The Website provides no warranty for conditions including but not limited to:
(1) Our services always meet your requirements.
(2) Our services will not be interrupted.
(3) Safety, timeliness, completeness, and accuracy of services.
(4) Services provided by relevant parties involved in our services.
(5) The user receives oral or written notice or information from the Website.
(6) The identity information the user provides can definitely be registered.
(7) Other people register the identity information same as yours.
10. Guarantee
You agree to protect and safeguard the interests of the Website, and are liable for any loss or damage to the Website or any third party resulting from the use of the information by you or other people.
11. Intellectual Property Rights
The copyright of all content and resources of the Website belongs to the Website (unless the copyright owner is indicated on the Website). All the page information is protected by the Intellectual Property Law of Laos, other relevant laws, regulations, and all international treaties on intellectual property to which Laos is a party. Without the prior written consent of the Website, no organization or individual is allowed to reproduce, modify, transmit, store, release, communicate or distribute relevant resources on the Website in whole or in part in any way or any words, or use relevant information on the Website to create resources for other commercial purposes. Otherwise, the Website will hold it legally accountable.
12. Applicable Laws and Jurisdiction
These Terms of Service shall be governed by the laws of the Lao People's Democratic Republic. In case of any conflict between these Terms and the national laws, the national laws shall prevail. For disputes arising from the use of the Website, you accept the jurisdiction of the court of the place where Laos-China Railway Co., Ltd. is located.